Privacy Policy

Updated: January 4, 2018

As a premiere boutique marketing agency leading the way in patient-focused communications and patient story-telling, Snow Companies, LLC (“Snow”) provides a wide array of services to clients in the pharmaceutical, biotech, and medical device industries as well as to patients and caregivers world-wide. We understand the importance of privacy. At Snow, we consider the privacy of our clients, our patient ambassadors, and all persons with whom we interact a serious matter. Individuals who provide any personal information, including personal health information, to Snow should review this Privacy Policy before doing so. The submission of personal information to Snow constitutes consent to the terms of this Privacy Policy.

Snow receives personal and health-related information from patient ambassadors and individuals who nominate themselves to be patient ambassadors. Snow also receives personal and health-related information from individuals who call in to informational or educational call centers operated by Snow on behalf of a client. All personal information collected by Snow is provided voluntarily by the individual. Individuals may provide personal information through the submission of surveys and/or questionnaires distributed by Snow through a variety of media and communication channels. Individuals also may provide personal information when they contact a call center and are interviewed by Snow personnel, or individuals acting on behalf of Snow. The types of personal information collected by Snow varies, depending upon the reason an individual contacts Snow, but may include name, contact information (both physical and electronic), date of birth, social security number, family information, photographic image, and personal health information. All personal information collected by Snow is collectively referred to as “Collected Data”.

Collected Data is only used in connection with the individual’s relationship with Snow. For patient ambassadors, Collected Data is used by Snow for the effective management of the patient ambassador relationship, including business communications, training, and payment of honoraria. For individuals who voluntarily submit Collected Data to Snow to be considered for participation in a patient ambassador or other educational engagement, the Collected Data is used to determine potential opportunities for those who have requested consideration for such opportunities. In all other instances, Collected Data is used to enable Snow to respond to the request or inquiry of a caller.

Snow does not transfer, sell, rent, or lease any Collected Data to third-parties unless required by law or your prior permission is obtained. If Collected Data is obtained on behalf of a client, we will advise you at the time we collect the information from you and we will obtain your consent before we transfer any Collected Data to the client. For information collected online, Snow neither utilizes cookies nor employs any behavioral tracking devices.

We may store information that is not personally-identifiable, such as your area code, your zip code, or a medical diagnosis, separate and apart from any personally-identifiable information or other Collected Data for our own internal purposes, such as tracking and data analysis.

Individuals may have reasonable access to their Collected Data to correct, amend or delete information that is inaccurate. Snow may require an individual to provide acceptable proof of identity prior to granting reasonable access. In addition, an individual who is not otherwise engaged in an ongoing business relationship with Snow, such as serving as a patient ambassador, may request that Snow delete his/her Collected Data by sending a written request to the address shown below. Within seven (7) days of receipt of a written request, Snow will delete any Collected Data as requested. All requests to access, review, modify, or delete Collected Data should be directed to, or Robin Branscome, Privacy Officer, Snow Companies, LLC, 133 Waller Mill Rd., Williamsburg, VA 23185, or, via phone, at 757-345-6480.

Snow enforces strict security and data integrity measures to protect the privacy of all Collected Data. Snow upholds internal policies and practices to protect Collected Data from loss, misuse and unauthorized access, disclosure, alteration and destruction. Snow will take reasonable steps to ensure that Collected Data is reliable for its intended use, accurate, complete, and current.

This Privacy Policy may be updated from time to time. Prior to submitting any personal information to Snow, you must review the Privacy Policy then in effect. Any questions or complaints regarding Collected Data should be directed to Snow’s Privacy Officer, Robin Branscome, at, or 757-345-6480.


Effective Date: July 1, 2016

Last modified: January 4, 2018

Snow Companies