Bilingual Health Educator
February 2, 2024
At Snow Companies, we believe that our work helps people living with chronic conditions by empowering them to find and share their own stories. And we enable them to have meaningful dialogues with the people who make and market breakthrough treatments for their conditions. We can’t do that alone, though.
Our company is growing fast, and we’re looking for creative, compassionate, and self-motivated people to build it with us.
Whether you’re a seasoned professional or just starting a career in marketing, we want to hear from you.
If you’re ready for a career that can make a difference in the lives of patients and the people who love them, we can’t wait to hear from you!
The Health Educator is responsible for answering incoming calls on the educational support line, which is open 24×7 (in some cases) and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.
Snow’s business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, the Health Educator must be able to perform each essential duty within the established guidelines. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to, those listed.
Patient Screening/Inbound Calls:
The ability to successfully listen to callers on the educational support line, closely follow written scripts, and accurately document outcomes in Salesforce is vital. Team members are required to have a good understanding of patient privacy laws (HIPAA) as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management, and organization are extremely important to successfully fulfill this role. Health Educators are also responsible for cross-functional collaboration to keep other departments informed of call totals and issues that arise. A strong teamwork mentality is needed for this position. Participation in ongoing training and monitoring is mandatory.
Education and/or Experience:
Bachelor’s degree from a four-year college or university; or three to five years’ related experience and/or training; or equivalent combination of education and experience preferred. Medical background preferred. Fluency in Spanish is highly desired.