Recruitment & Advocacy Specialist
August 11, 2023
At Snow Companies, we believe that our work helps people living with chronic conditions by empowering them to find and share their own stories. And we enable them to have meaningful dialogues with the people who make and market breakthrough treatments for their conditions. We can’t do that alone, though.
Our company is growing fast, and we’re looking for creative, compassionate, and self-motivated people to build it with us.
Whether you’re a seasoned professional or just starting a career in marketing, we want to hear from you.
If you’re ready for a career that can make a difference in the lives of patients and the people who love them, we can’t wait to hear from you!
The Senior Advocacy and Recruitment Specialist position is a key position within Snow Companies as the position operates at the core of the Snow Companies business model. This position is ultimately responsible for the identification and screening of new Patient Ambassadors™ and establishing and maintaining relationships with clinical trial sites and physician offices. The role requires comfort level in strategic planning and establishing oneself as a subject matter expert, providing project guidance to the company as a whole. The key transferrable skills for these positions are compassion, communication, organization, and resourcefulness.
Snow’s business is centered around the patient journey, and the Account Director/Senior Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Advocacy and Recruitment Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.
ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty of a Recruitment and Advocacy Specialist satisfactorily over a sustained period of time, or enter with a pre-existing level of business experience. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to, those listed. This person is ultimately responsible for ensuring that client expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the client. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they are responsible for daily communication with the client.
Relationship Building and Patient Screening:
Recruiting new patients for candidacy in our Patient Ambassador™ programs is crucial to the existence of the company. Senior Advocacy and Recruitment Specialists will have cultivated relationships with the staff of physician offices, clinics, support groups, and other patient-focused organizations through a variety of methods and techniques as deemed appropriate and effective by the Specialist. They use relationships to enhance multiple recruits and use this knowledge to further business objectives. Senior Recruitment and Advocacy Specialists must have the ability to be flexible and continually design new recruitment techniques to find eligible Patient Ambassadors™. They must manage time effectively to meet the competing needs of all brand teams, coordinate schedules, and be able to manage tight deadlines. A Senior Advocacy and Recruitment Specialist is expected to assist junior team members in overall workflow strategy and provide insight to best practices. Senior Advocacy and Recruitment Specialists must exercise impeccable independent judgment and discretion in determining the best recruitment channels to use, eligibility of potential candidates, and the necessary information and background data to be gathered, all while properly handling sensitive, private health care information. Recruiting specialists own the flow of their day and must be able to formulate, affect, interpret, and implement management policies and operating practices. The recruiting team serves as subject matter experts on recruiting techniques and strategy, and provides insight and direction to the company on best practices and strategic planning. Individuals should anticipate the needs of the client and be prepared in advance for questions. Team members are required to have a good understanding of patient privacy laws (HIPAA) and adverse event (AE) reporting as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management and organization are crucial to successfully fulfill this role. Collaboration with account team members to keep them informed of recruitment status is essential. Senior team members collaborate to hire and train new team members. Strong teamwork mentality is needed for this position.
Education and Experience:
Bachelor’s degree (B.A.) from a four-year college or university, or three to five years of related experience, or equivalent combination of education and experience preferred. MPH, RN, or LPN preferred.
We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.