Salesforce Project Manager

JOB SUMMARY:

The Salesforce Project Manager is a fast-paced role responsible for being the champion of Salesforce projects/deliverables as they move through the development process—from kick-off to launch—ensuring ongoing updates are incorporated as needed. This means being the glue that helps keep projects and people together. Project scopes can vary from simply adding a brand to more complex needs, such as the creation of flows, surveys, communities, and APIs for clients. This position can be remote or on-site in the Williamsburg office.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Salesforce Project Manager must be able to perform the following essential duties and functions:

• Working with the account team, the HELP team and the digital team to develop job scopes and timelines
• Reviewing Salesforce requests for details and necessary assets
• Ensuring proper and timely communication of job specifications, scope, and timelines
• Tracking and trafficking projects as they flow through the ticketing system and approval process
• Maintaining process and ensuring all jobs are adhering to proper flow
• Quality-checking all submissions for the correct materials and necessary detailed information
• Inviting the correct people to internal and external meetings
• Taking notes in meetings and consolidating major action points
• Keeping the management team up to date on project flow and any obstacles or issues with projects or personnel
• Managing a regular report of schedules and projects in the system
• Performing additional duties and responsibilities based on business needs

Required Skills:

• Exceptional organizational and communication skills
• Ability to track and maintain a number of varied projects in a fast-paced environment
• Ability to prioritize among competing tasks and deadlines
• Good understanding of business processes, needs, and perspective
• Collaboration and teamwork skills
• Strong interpersonal skills
• Experience using project management software or similar software

Education and Experience:

• Bachelor’s degree from a four-year college or university and/or three to five years of related experience and/or training preferred.